Butlers Chocolates Ticket Portal

Privacy Policy

Butlers Chocolates Privacy Policy

Butlers Chocolates Ticket Purchasers Privacy Notice

Purpose of this Notice: Butlers Chocolates UC and its subsidiaries (“we/us”) are committed to protecting and respecting your data protection rights and freedoms as specified under the General Data Protection Regulation (GDPR) and related Irish and EU data protection legislation, as described in the Butlers Chocolates Data Protection Policy. The purpose of this privacy notice is to provide additional information for visitors purchasing tickets for the Butlers Chocolate Experience tour.

Information required under the GDPR: This privacy notice provides the following additional information as specified by the GDPR to data subject visitors purchasing tickets for the Butlers Chocolate Experience tour.

Our contact details: You may contact us via email at privacy@butlers.ie 

Purposes of the processing: We are collecting your first name, last name, telephone number, email address, postal address, and card details to schedule and pay for the tour. By scheduling and paying, this will allow you to take the Butlers Chocolate Experience tour. You can optionally sign up to receive our newsletter. We also further process your name and email address by providing these to TripAdvisor so that they can offer you the opportunity to evaluate your time on the Chocolate Experience tour.

Legal basis for the processing: The legal basis for processing your personal data is the contract between us established when you purchase tickets for the Chocolate Experience tour after agreeing to the terms and conditions. We will only collect and process the personal data necessary for this transaction. You are under no obligation to provide this personal data to us but if you choose not to provide us with the requested personal data, we will not be able to schedule you for the tour. The legal basis for offering you the opportunity to evaluate your time on the tour is for our legitimate interest is receiving feedback on how visitors felt about their time on tour.

Recipients of your personal data: We will disclose your personal data to our digital ticketing processor to schedule and create the tickets for the tour. We will also disclose your personal data to our payments processor so you may pay for the tour. We disclose only your name and email address to TripAdvisor, so that they will contact you to provide a review of your experiences on the tour.

Transfers outside the EEA: Our digital ticketing and payments processors are located within the European Economic Area (EEA). Your personal data stays at all times stays within the EEA. All our partners must operate only on instructions from us and must provide at a minimum the same levels of security that we provide at all times.

Retention period: Your personal data will be stored with us for a period of one year after your tour except for your card details and will then be securely deleted. We never store your card details. Your personal data may remain with our partners up to 18 months after the tour and will then be securely deleted.

Data subject rights: As fully described in the Butlers Chocolates Data Protection Policy, you have a number of rights as a data subject, including the rights to rectify, access, and erase your personal data, the rights to restrict and object to processing of your personal data, and the right to portability of your personal data. You also have the right to complain to the Data Protection Commission(er) at www.dataprotection.ie

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Butlers Chocolates. References to "our Website" or "the Website" are to butlerschocolates.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
  6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.



Expiration Time


Shopping Basket


24 minutes

This cookie is used to keep track of what items are in a user's shopping basket.

Cookie Consent


1 year

This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.

Google Analytics


2 years

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google's overview of privacy and safeguarding data


24 hours


1 minute

Microsoft Clarity


1 year

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website.
Read Microsoft Clarity's Cookie Overview and Data Retention Policy.


1 year


1 year


1 year


1 year


1 year


1 year

New Relic


1 year

This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Butlers Chocolates
Dublin 17

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.